Frequently Asked Questions

If your ring size is not in the available stock, we will gladly customise your ring for you. You just need to contact our team at pedidos@davidlocco.com. Your ring will be made within a maximum of 30 days. The ring will have the same retail price, regardless of its size.

By following the appropriate care guidelines, your David Locco pieces will remain in perfect condition for much longer. However, if your piece has lost its original state and requires maintenance, please contact us at pedidos@davidlocco.com using the following format, and we'll help you find the best solution:

• Email subject line: "Repair + contact person's name"
• Attach a photo showing the imperfection
• Include your phone number in case we need to contact you directly

All repairs are free of charge within 30 days of the jewellery purchase. Repairs outside this period can also be carried out for an additional fee: you can enquire about pricing by emailing pedidos@davidlocco.com.

Diamonds are exceptionally sophisticated stones, yet they also possess extreme hardness: as such, they only require basic care to prevent damage or breakage. Avoid wearing your jewellery while carrying out tasks involving corrosive substances, or when there's a risk of rubbing or knocking it against other objects that may cause harm. Ideally, store each piece in its original box, properly protected to avoid contact with other items. To clean your diamond, we recommend simply using a soft cloth, avoiding contact with chemicals, cosmetics, and abrasive products.

Shipping costs are covered by David Locco, so there is no charge to the customer.

We offer international shipping for our jewellery. For Spain and other European countries, if the piece is in stock, delivery takes between 1 and 2 days. For shipments outside Europe, please contact pedidos@davidlocco.com. Our response time is very fast.

Yes. You only need to give us the shipping details of the person receiving the jewellery.

The return period is within 30 days of the purchase.

You can process a refund by writing an email at pedidos@davidlocco.com.

To prepare your return package, simply place the jewellery in its original packaging along with all the certificates included in the original shipment. The package should be securely closed and the courier will take care of the rest.

Return costs are covered by David Locco for your first online purchase. Returns are free of charge for the customer within 14 days of receiving the jewellery.

Once the jewellery has been received by David Locco and verified to be in perfect condition, the refund will be processed by the bank. The refund period may vary depending on the bank and could take up to one week.

Please contact our Customer Service team at pedidos@davidlocco.com, so we can get in touch with you and arrange any changes you may need.

Yes. To cancel your order you must write an email at pedidos@davidlocco.com before the order has been shipped.

To check the status of an order from your account, the purchase must have been made while logged in, as it is not possible to track orders placed as a guest.

In the order confirmation email, you'll find an order number that allows you to temporarily track the status of your order. Order tracking will depend on the shipping company handling the delivery.

In the event of a specific piece being out of stock or unavailable, David Locco will contact you to offer an alternative delivery date or to cancel the order.

Payments can be made by credit or debit card (Mastercard, Visa, American Express), Shopify Pay, Google Pay, and Apple Pay. If you wish to pay by bank transfer or PayPal, please contact pedidos@davidlocco.com.

Klarna offers flexible payment options for your purchase, including 'Pay in 3 instalments' and 'Financing'. With 'Pay in 3 instalments', the cost of your purchase is split into three equal, interest-free payments: the first is charged at the time of purchase, and the remaining two every 30 days. The 'Financing' option allows you to pay in fixed monthly instalments over a longer period, with interest applied.

No, no additional documents are required.

You can contact us through our telephone number +34 633 076 169 or emailing us at info@davidlocco.com.

All diamonds created in our laboratories are certified by the IGI (International Gemological Institute), making us the first global brand of sustainable diamonds to receive this certification. To grant this certification, the Institute meticulously examines each gem after it has been polished by our team of experts.

This ensures its complete authenticity, quality, and purity. Each piece is accompanied by a certificate that clearly outlines, both in writing and visually, the diamond's main characteristics: including its clarity, colour, proportions, symmetry, finish, shape, size, and weight. David Locco guarantees the beauty of its diamonds and offers free technical advice to help maintain the shine of the metal.

Lab grown diamonds are diamonds created artificially in a controlled environment, replicating the natural conditions under which diamonds form in the Earth's mantle. They have the same chemical composition, crystal structure, and physical properties as mined diamonds.

To create lab grown diamonds there are two main methods:

• HPHT (High Pressure High Temperature): replicating the high pressure and temperature conditions under which diamonds form in the Earth's mantle.
• CVD (Chemical Vapour Deposition): carbon vapour is deposited in a vacuum chamber onto a diamond 'seed', allowing the diamond to grow layer by layer.

David Locco creates their lab grown diamonds using only the HPHT method in specialised labs.

Yes, they are real diamonds. They have the same optical, physical and chemical properties as a mined diamond. The only difference is in their origin: one is created in a lab, the other in nature.

None, except its origin. Their chemical composition and physical properties are identical, but one is created in a lab while the other is created naturally.

Lab grown diamonds have a smaller environmental impact than mined ones, due to the latter resulting in the negative environmental and personal effects of traditional mining.

To the naked eye and even under a jeweller's magnifying glass, they are indistinguishable. Only with specialised equipment (such as spectroscopy or X-ray analysis) can the origin be identified through certain internal traces or growth patterns. Gemological certificates will state whether a diamond is lab-grown.

Yes, lab-grown diamonds are more sustainable than mined ones. They require fewer natural resources, avoid environmental impacts such as deforestation and ecosystem disruption, and are not associated with armed conflict or poor working conditions (which can occur in some mining operations).