Términos de servicio

 GENERAL AND SPECIAL PURCHASING CONDITIONS

These Terms and Conditions of the Purchase Agreement apply to online/electronic sales made on the web davidlocco.com (hereinafter ATELIER ONLINE), of which DAVID & LOCCO S.L. (hereinafter DAVID LOCCO) is the owner.

 

IDENTIFYING DATA OF THE WEBSITE OWNER

In compliance with Law 34/2002, of 11 July, on information society services and e-commerce, we inform:

DAVID & LOCCO S.L. is a limited company with registered office in Plaza de Autos 4, 28340, Valdemoro, Madrid, with CIF B 87429320 and email info@davidlocco.com, being one of its commercial names DAVID LOCCO.

 

GENERAL PURCHASE/CONTRACTING CONDITIONS

The use by the customer of the services of ATELIER ONLINE presupposes, in any case, the acceptance to the Particular Conditions of this National Online Purchase Agreement, in the version published by DAVID LOCCO, at the time of the purchase order. Therefore, it is convenient for the customer to read this document before making his purchase, as well as all the policies of the website.

In all that not provided for in these Specific Conditions of the National Online Purchase Contract will have to be to what is expressed in the policies of the web.

 

PURPOSE OF THE CONDITIONS

The present general and particular conditions of online purchase apply to the purchase of any product present on the web davidlocco.com.

The prices of each jewel are expressed on the website on the date of placing the order. Prices are detailed on each item and include VAT. For the Canary Islands, the indirect tax (IGIC), legally established, will be applied, which will be detailed prior to shipment. The amount of the shipping costs and any other service is also specified and will be indicated to the customer in a breakdown at the time of placing the order.

The online shopping service only allows the purchase of products and services to users over the age of 18.

DAVID LOCCO reserves the right to cancel the access account of a user if fraudulent, speculative or bad faith acts are detected in the use of this service.

DAVID LOCCO will modify and update, if deemed appropriate, articles and prices in accordance with the company’s commercial criteria.

The purchase of products on the web davidlocco.com is not accepted through the exchange of shopping vouchers, gift cards and the like.

 

ELECTRONIC PROCUREMENT PROCEDURE

Before contracting, the customer will have at the ATELIER ONLINE information on the procedures to be followed for the conclusion of the electronic contract for the sale of products or services. The online purchase procedure consists of the following phases referred to in the online purchase process:

  1. Purchase
  2. Data form
  3. Payment
  4. Confirmation
  5. Shipment

DAVID LOCCO will archive the electronic document so that it is accessible to the customer at a time after the conclusion of the Contract. The languages in which the contract may be concluded are English and Spanish.

To change your personal registration data, please contact: info@davidlocco.com

Finally, during the online purchase process you will be required to provide the data (e.g. the delivery address) that is necessary to carry out the execution and control of the purchase (including the delivery of the product and the payment of the price). The billing data shall be those contained in the user’s registration. DAVID LOCCO is not responsible for the errors made by the customer in the data provided for the realization of the purchase, the customer must pay particular attention to the completion of the forms and without prejudice to the possibility of correcting those data after the purchase, where possible, at the following email address pedidos@davidlocco.com or at 655 641 101.

If the customer enters erroneous data during the purchase process and its correction gives rise to expenses, DAVID LOCCO reserves the right to charge the user such expenses or cancel the purchase requested.


OBLIGATIONS OF THE PARTIES

  1. A) ECONOMIC CONDITIONS AND FORMS OF PAYMENT

The customer of the products DAVID LOCCO undertakes to use diligently and in good faith the portal, to satisfy the payment of the established price and is responsible for the veracity of the data supplied required for the transaction.

The prices of each jewelry and accessories are indicated on the website at the date of placing the order and include taxes and fees. The customer can choose the payment method at the end of the purchase process among the following:

- Payment by card (Visa, MasterCard or Euro6000)

- Bancontact

- Shopify Payments

- Google Payments

- Amazon Payments

- Bank Transfer. If the transfer has been made by the bank of the customer to the account of DAVID LOCCO, the customer must send the proof on pedidos@davidlocco.com to be aware and expedite the next phase of the purchase process.


  1. B) DELIVERY

Except as otherwise determined during the process, the procedure for delivery to the customer of the DAVID LOCCO product or service purchased through the Service shall be carried out in accordance with the following steps:

DAVID LOCCO will deliver the goods purchased by the User by a transport company of recognized prestige chosen by its Atelier, at the address indicated by the User for this purpose in the order form. In the event of omission or error in the filling of said data, DAVID LOCCO is not responsible for the inconvenience caused and the related forwarding costs will be borne by the User, even the jewellery company can arrive to cancel the purchase made by the user. In no case will shipments be made to postal boxes.

Likewise, DAVID LOCCO IS NOT RESPONSIBLE FOR the changes of address that the user provides to the transport company, nor if the receptionist of the jewel is different from the user. If the customer wants the products to be received by a third party, he must notify the customer and provide the full details of the customer and the person to whom he wishes to authorize DAVID LOCCO. Likewise, if the user wants the address of reception to be different from the billing address, he must also indicate it by email on request@davidlocco.com.

 

DAVID LOCCO undertakes to deliver the product paid by the customer to the delivery address within the deadlines set out in its shipping policy, although for reasons outside the company it may take longer. If it is a personalized jewel or made from scratch, DAVID LOCCO will inform you of the deadline.

If there are any problems in the processing of your order or in the shipment, DAVID LOCCO will contact the customer to inform him of the incident. In any case, the customer may also contact DAVID LOCCO to check the status of your order and shipment at the following address ordered: pedidos@davidlocco.com or the telephone number: +34 655 64 11 01

Unless expressly stated otherwise during the online purchase process, the shipping costs of the product purchased through the Service will be borne by DAVID LOCCO. For arrangements, out-of-time returns or other actions other than the first purchase shipment will be as provided in our shipping policy.

 

WITHDRAWAL AND RETURNS

The customer has the right to withdraw from the contract within THIRTY calendar days of receipt of the item.

For Christmas dates, all purchases made from 1 November, this refund period is extended until 15 January.

The shipping costs of the returns made on time will be free for the customer.

To return an order, the user must contact DAVID LOCCO at the requested email. The customer will provide their order number and address where they want the jewel to be picked up. Once you receive your email, our ecommerce department will send an identification tag for the customer to print and put in a visible place of the package.

 

The user must prepare the shipment in the same packaging in which they received it and with all the seals, certificates and documentation that were sent to them along with the jewel. We remember that no refunds will be accepted and therefore no termination of the contract if the article had been manipulated, used or damaged. In addition, the shipping costs of the return will be passed on to the user.

The user must bear in mind that the current regulations exclude from this right of withdrawal the cases of customized items, whether made or previously arranged to measure or engraved.

Once received the package in the facilities of DAVID LOCCO, we will proceed to review the condition of the jewel and verify that it has not been used, manipulated or altered and that all the documentation issued in its day. Once this verification has been carried out, the amount paid shall be returned in the same way as the payment was made as soon as possible, always within the legally established deadlines.

 

GUARANTEE

DAVID LOCCO offers its customers products and services of extreme quality.

The gold used by DAVID LOCCO is 18 Carat. Since November 2021, DAVID LOCCO makes its jewelry with sustainable gold. The parts previously manufactured at this time would have been made from mining gold.

DAVID LOCCO only works with diamonds created in laboratories, with 0 emissions and certified by the IGI. For jewellery set with a diamond part with a carat greater than 0,50, the IGI certificate shall be issued.

Due to the originality and exclusive craftsmanship of the products sold by ATELIER ONLINE, it is normal that there are slight differences between each product or service purchased. This is due to the above-mentioned fundamental and the uniqueness and exclusivity of the metals and diamonds used. No two products are exactly the same and, in any case, it is inevitable and understandable that the product delivered to the customer is slightly different from the photographs and renders that appear in the sales process. In no case will these differences imply the delivery of products or services with worse quality of materials than those expressly mentioned on the website. 

In any case, all DAVID LOCCO jewellery has its own legal guarantee of the goods for consumption, that is, its conformity with its description on the website and with these Special Conditions.

DAVID LOCCO is liable for any lack of conformity due to manufacturing that is manifested within two years from delivery. The consumer must inform the seller of the lack of conformity within 2 months from the date on which it became aware of it. Failure to comply with this deadline will not result in the loss of the right to adequate sanitation, however, the customer is responsible for the damages actually caused by the delay in the communication. Once the piece reaches our workshop, it will be examined and analyzed to determine if there has been an improper use of the jewel. In any case, the guarantee relating to any damage caused by improper use is excluded, as well as in general all those excluded by current European Union legislation.

 

CUSTOMER SERVICE

Purchasers of DAVID LOCCO products may address their complaints and claims to info@davidlocco.com or to Avenida Arboledas, 25, 28340, Valdemoro, Madrid.


APPLICABLE LAW AND JURISDICTION

For any dispute arising from this online sales contract, the courts of Valdemoro shall have jurisdiction. Likewise, the Spanish legislation in force (Refunded Text of the General Law for the Defense of Consumers and Users) will be applicable in everything that is not provided for in this contract.

The European Commission offers a platform for alternative dispute resolution, which can be accessed from: http://ec.europa.eu/consumers/odr/

 

INTELLECTUAL AND INDUSTRIAL PROPERTY

DAVID LOCCO itself or as transferee, is the owner of all the intellectual and industrial property rights of its website, as well as the elements contained in it (including images, sound, audio, video, software or text; brands or logos, combinations of colours, structure and design, selection of used materials, computer programs needed for operation, access and use, etc.)ownership of DAVID LOCCO or its licensors. All rights reserved, please.

 

Any use not previously authorized by DAVID LOCCO will be considered a serious breach of the intellectual or industrial property rights of the author.

The reproduction, distribution and public communication, including their mode of making available, of all or part of the contents of this website, for commercial purposes, on any medium and by any technical means, are expressly prohibited, without the permission of DAVID LOCCO.

The CUSTOMER undertakes to respect the Intellectual and Industrial Property rights of DAVID LOCCO. You can view only the elements of the website without the possibility of printing, copying and storing them on the hard disk of your computer or on any other physical medium. The USER must refrain from deleting, altering, evading or manipulating any protection device or security system that was installed in the pages of DAVID LOCCO.

 

Revised conditions as of 18 November 2021

 

In any case, DAVID LOCCO reserves the right to modify, at any time and without prior notice, the presentation and configuration of the Portal, as well as the General Conditions or the corresponding Special Conditions.