Shipping policy

DAVID LOCCO will deliver the goods purchased by the User by a transport company of recognized prestige chosen by its Atelier, at the address indicated by the User for this purpose in the order form. In the event of omission or error in the filling of said data, DAVID LOCCO is not responsible for the inconvenience caused and the related forwarding costs will be borne by the User, even the jewellery company can arrive to cancel the purchase made by the user. In no case will shipments be made to postal boxes.

Likewise, DAVID LOCCO IS NOT RESPONSIBLE FOR the changes of address that the user provides to the transport company, nor if the receptionist of the jewel is different from the user. If the customer wants the products to be received by a third party, he must notify the customer and provide the full details of the customer and the person to whom he wishes to authorize DAVID LOCCO. Likewise, if the user wants the address of reception to be different from the billing address, he must also indicate it by email on request@davidlocco.com.

 The current European regulation for online purchases establishes that the customer has a period of 14 calendar days which, in the case of DAVID LOCCO, extends up to 30 calendar days. to desist from the purchase. However, the same regulation also states that the above will not apply if the products are customized. DAVID LOCCO works, in most of its orders, in a totally handmade and exclusive way for each customer each piece that is purchased. Therefore, if the jewel has been manufactured only for that customer and the size provided by the customer is erroneous in the order form, the shipping costs to return the piece, as well as the arrangement of the piece, shall be the responsibility of the user and DAVID LOCCO may exercise its right not to break the sales contract.

The user has different payment methods available on the web. In the case of transaction with payment by bank transfer, the order will be made as soon as the receipt of the transfer is confirmed in our account. In order to speed up this process, the customer must send a proof of the transaction to pedidos@davidlocco.com in order to make a more effective tracking of the transaction.

Shipments are made free of charge within the Spanish territory. For overseas shipments, please contact us at info@davidlocco.com.

 

The order made by the User will be delivered to the destination, approximately in the following period, provided that the purchased piece is in stock and is not personalized: 

PENÍNSULA : 3-4 DÍAS

ISLAS BALEARES: 4-5 DÍAS

CEUTA, MELILLA Y GIBRALTAR : 4-5 DÍAS

PORTUGAL: 3-4 DÍAS

FRANCE, ITALY, GERMANY, NETHERLANDS : 4-5 DAYS

REST OF THE WORLD : 7-8 DAYS

 

For custom jewelry or made from scratch there may be a delay in shipping, which the customer will be informed through the email that he facilitated in his purchase process.

 

The DAVID LOCCO online store is open every day of the year, 24 hours a day, but if the order is placed during weekends, holidays or after 20.00 hours of any other day, the delivery time will start from 9 am on the next working day. For any questions, the user can contact the Customer Service department of L-V from 9 to 20hs.

DAVID LOCCO is not responsible for any anomalies or failures that may occur in the Online System and that are foreign to the firm (problems of Internet provider companies, network crash, telecommunications problems, network difficulties or buyer device... etc. In these cases, delays in shipments will NEVER be attributable to the signature.

When the shipments are made by a third party, DAVID LOCCO is not responsible for the delays or losses attributable to the courier company.

In the event that force majeure causes do not allow the delivery of the order within the established deadline, DAVID LOCCO undertakes to inform the User as soon as possible of the new delivery date.

 

A delay in the shipment will not mean the cancellation of the order or modification of its price, unless it has been caused by a lack of stock and the customer rejects the opportunity provided by DAVID LOCCO, according to. What parts, to make them personally for him. The exclusive manufacturing proposal will NEVER be applicable to jewelry sold out by the firm, regardless of whether the user can find it on the websites or physical establishments of other marketplaces that collaborate with the firm.

If it is not possible to make the delivery because there is no person to receive the shipment at the indicated destination, the company in charge of its delivery will provide instructions to the User to agree on a new delivery date.

At the time of receipt, the User must check that the order matches the product requested. Otherwise, you must notify DAVID LOCCO via info@davidlocco.com and return it within 14 calendar days.

It is also possible to pick up at the Atelier store located at c/ Príncipe de Vergara - Madrid. Telephone 655 64 11 01, leaving record of it when making the order. To do this, the customer must identify with the original ID card or passport in force and show the proof of purchase.

If the customer wants the products to be removed by a third party, he must notify the customer by email together with a signed authorization containing the full details of the customer and the person to whom he wishes to authorize (Name, surname, ID number or Passport).