Under current EU rules for online purchases, the customer has the right to withdraw from the purchase contract. In the case of DAVID LOCCO, the deadline for exercising this withdrawal is 30 calendar days from the receipt of the article.
For Christmas dates, all purchases made from 1 November, this refund period is extended until 15 January.
The shipping costs of the returns made on time will be free for the customer.
To return an order, the user must contact DAVID LOCCO at the requested email. The customer will provide their order number and address where they want the jewel to be picked up. Once you receive your email, our ecommerce department will send an identification tag for the customer to print and put in a visible place of the package.
The user must prepare the shipment in the same packaging in which he received it and with all the seals, certificates and documentation that were sent to him along with the jewel. We remember that no refunds will be accepted and therefore no termination of the contract if the article had been manipulated, used or damaged. In addition, the shipping costs of the return will be passed on to the user.
The user must bear in mind that the current regulations exclude from this right of withdrawal the cases of customized items, whether made or previously arranged to measure or engraved.
Once received the package in the facilities of DAVID LOCCO, we will proceed to review the condition of the jewel and verify that it has not been used, manipulated or altered and that all the documentation issued in his day. Once this verification has been carried out, the amount paid shall be returned in the same way as the payment was made as soon as possible, always within the legally established deadlines.
Other methods of return are not accepted by the signature other than the one established above, for the security of the signature and, mainly, of the user.